Terms of Service, Return Policy and Care


caitlin cimino jewelry is art in the form of fine jewelry and needs to be cared for and worn in an environment you would wear an art piece. please thoroughly read and agree to the policies listed below prior to purchasing, should you fail to do so, caitlin cimino will not be held responsible.

returns/exchanges for purchases from caitlin cimino

-because each piece is handmade to order, caitlin cimino does not accept returns or exchanges on any items. all sales are final.

returns/exchanges for purchases from another stockist

-please contact the stockist that you originally purchased the jewelry from.

caring for your caitlin cimino jewelry

-caitlin cimino jewelry is handmade, therefore fragile, handle with extreme care.

-crystals, plant and insect material used in caitlin cimino jewelry are straight from the earth/nature and have not been treated, therefore they are very fragile. handle with extreme care. caitlin cimino will not be held responsible should your piece become damaged or broken due to negligence or if you did not follow the stated Policies. 

-because of the fragility and natural state of the jewelry, slight changes and chipping to the crystals and plant/insect material overtime may occur, and caitlin cimino will not be held responsible should this occur.

-do not expose your jewelry to water and avoid unnecessary exposure to heat and moisture.

-never clean caitlin cimino jewelry with chemicals. instead, gently wipe with a soft jeweler’s polishing cloth or a soft, damp non-jeweler’s cloth.

-caitlin cimino as a company and an individual is not responsible for any distortion to jewelry, crystals or skin contact that may happen over time.

-caitlin cimino as a company and an individual is not responsible for jewelry, nature or crystals causing any skin irritation or reactions.

ring sizing

-it is your responsibility to have your finger sized for ring orders. should you choose the wrong size, caitlin cimino will not be held responsible. 

repairs for purchases from caitlin cimino

-for all repair inquiries, please email info@caitlincimino.com. please include your name, description of damage, photo of the damage, and proof of purchase. if i am able to repair your jewelry i will send you shipping instructions. you are responsible for shipping the item back with tracking and insurance as caitlin cimino will not be responsible for mailing issues. repairs take 1-12 weeks to complete depending on the repair unless otherwise stated. all repairs are subject to shipping charges and fees. caitlin cimino reserves the right to deny unreasonable repairs as well as repairs due to negligence. 

repairs for purchases from another stockist

-please contact the stockist that you originally purchased the jewelry from. 

etc

-because all caitlin cimino jewelry is handmade to order, shipping will occur within 4-7 weeks after order confirmation unless otherwise stated.

-usps priority flat rate shipping with additional insurance and signature confirmation will be used on all orders. please track your package to ensure you are available to sign for it upon delivery.

-loss or damage during shipment must be reported within 3 days of delivery/loss and must include a detailed description and photos if damaged.

-crystals and plant material used in caitlin cimino jewelry and apothecary are not intended to cure or prevent any disease, disorder, etc.

- caitlin cimino reserves the right to alter or change any information in the stated policies at any time.