Terms of Service, Return Policy and Care

RETURNS/EXCHANGES FOR PURCHASES FROM CAITLIN CIMINO

Caitlin Cimino does not accept returns on any items. All sales are final.

Custom jewelry may not be exchanged. All other jewelry must be requested for exchange through info@caitlincimino.com within 5 days of delivery date (according to USPS tracking). The jewelry is to be in original condition and must not have been worn. All exchanges are subject to shipping charges and fees. Caitlin Cimino reserves the right to deny unreasonable exchanges.

for sanitary reasons, apothecary products can not be exchanged or returned.

 

RETURNS/EXCHANGES FOR PURCHASES FROM ANOTHER STOCKIST

Please contact the stockist that you originally purchased the jewelry from.

 

REPAIRS FOR PURCHASES FROM CAITLIN CIMINO

For all repair inquiries, please email info@caitlincimino.com. Please include your name, description of damage, photo of the damage, and proof of purchase. If I am able to repair your jewelry, I will send you shipping instructions. Repairs take 4-12 weeks to complete depending on the repair unless otherwise stated. All repairs are subject to shipping charges and fees. Caitlin Cimino reserves the right to deny unreasonable repairs.

 

REPAIRS FOR PURCHASED FROM ANOTHER STOCKIST

Please contact the stockist that you originally purchased the jewelry from.

 

CARING FOR YOUR CAITLIN CIMINO JEWELRY

Caitlin Cimino jewelry is handmade, therefore fragile - handle with care.

Do not expose your jewelry to water and avoid unnecessary exposure to heat and moisture.

NEVER clean Caitlin Cimino jewelry with chemicals. Instead, gently wipe with a soft jeweler’s polishing cloth or a soft, damp non-jeweler’s cloth.

Crystals and plant/insect material used in Caitlin Cimino jewelry are straight from the earth/nature and have not been treated, therefore they are fragile. Please handle with extreme care. Because of the fragility of these pieces, slight changes and chipping to the crystals and plant/insect material overtime may occur, and Caitlin Cimino will not be held responsible should this occur.

Caitlin Cimino as a company and an individual is not responsible for any distortion to jewelry, crystals or skin contact that may happen over time.

 

ETC

7.25% sales tax will be added to all orders shipped within California.

All jewelry will ship within 3-4 weeks after order confirmation unless otherwise stated or you have ordered a custom design.

USPS priority flat rate shipping with additional insurance will be used on all orders.

Loss or damage during shipment must be reported within 5 days of delivery and must include a description and photos if damaged.

Crystals and plant material used in Caitlin Cimino designs are not intended to cure or prevent any disease, disorder, etc.